1. Return Period

We offer a 30-day return period from the date of delivery for standard products that meet our return conditions. Custom products, OEM orders, and special order items may have different return terms as specified in the order agreement.

The return period begins from the date of delivery confirmed by the shipping carrier. For products that arrive damaged or defective, the return period is extended, and we will work with you to resolve the issue promptly.

2. Return Conditions

To be eligible for a return, products must meet the following conditions:

Eligible Returns

• Products are unused and in original packaging with all accessories, documentation, and components included
• Products are in resalable condition without damage, wear, or modification
• Products are not custom-made, OEM orders, or special order items (unless specified otherwise in the order agreement)
• Return request is submitted within the 30-day return period
• Return authorization has been obtained from us

Non-Eligible Returns

• Custom products manufactured according to your specifications
• OEM orders or products made for specific business requirements
• Special order items or products ordered specifically for your application
• Products that have been used, installed, or modified
• Products with damaged packaging or missing accessories
• Products returned without return authorization
• Products returned after the 30-day return period

Defective or Incorrect Products

Products that arrive defective or incorrect are eligible for return or replacement regardless of the above conditions. Please contact us immediately if you receive defective or incorrect products, and we will work with you to resolve the issue at no cost to you.

3. Return Process

Follow these steps to return products:

1. Contact Us - Contact us via email or WhatsApp within 30 days of delivery to request a return authorization. Include your order number, product details, and reason for return.
2. Receive Authorization - We will review your request and provide return authorization if your return meets our conditions. The authorization will include return instructions and a return authorization number.
3. Package Products - Package products securely in original packaging with all accessories and documentation. Include the return authorization number in the package.
4. Ship Products - Ship products to the address provided in the return authorization. Retain shipping confirmation for your records.
5. Inspection and Processing - We will inspect returned products upon receipt. If products meet return conditions, we will process your refund or replacement within 5-10 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

• Products are defective or incorrect - We will cover return shipping costs
• Products do not match the order - We will cover return shipping costs
• Return is due to our error - We will cover return shipping costs

For other returns, return shipping costs are the customer's responsibility. We recommend using trackable shipping methods and retaining shipping documentation.

4. Refund Terms

Refund Processing

Refunds will be processed within 5-10 business days after we receive and inspect returned products. Refunds will be issued to the original payment method used for the order.

Refund Amount

The refund amount will include:

• Product purchase price
• Original shipping costs (if products are defective, incorrect, or if return is due to our error)

The refund amount will not include:

• Return shipping costs (unless return is due to our error, defective products, or incorrect products)
• Custom duties, taxes, or fees (which are non-refundable)
• Restocking fees (if applicable to specific product categories)

Refund Timeframe

Refunds may take 5-10 business days to appear in your account after processing, depending on your payment method and financial institution. Credit card refunds typically appear within 3-5 business days, while bank transfers may take longer.

5. Warranty Coverage

All products are covered by our manufacturer's warranty against defects in materials and workmanship under normal use and service. Warranty periods vary by product type and are specified in the product documentation or order agreement.

Warranty Terms

• Standard Warranty Period - Typically 12 months from date of delivery, subject to product specifications
• Warranty Coverage - Defects in materials and workmanship under normal use and service
• Warranty Claims - Claims must be submitted within the warranty period with proof of purchase and product documentation
• Warranty Service - We will repair or replace defective products at our discretion, or provide refund if repair or replacement is not possible

Warranty Exclusions

Warranty does not cover:

• Damage from misuse, abuse, or improper installation
• Damage from accidents, modifications, or unauthorized repairs
• Normal wear and tear or consumable components
• Damage from power supply issues, voltage surges, or electrical faults
• Damage from environmental factors beyond product specifications

Warranty Claims Process

To file a warranty claim, please contact us with:

• Order number and purchase date
• Product model and serial number (if applicable)
• Description of the defect or issue
• Photos or documentation of the defect (if applicable)

We will review your claim and provide instructions for warranty service, repair, or replacement.

6. Custom Products and OEM Orders

Custom products manufactured according to your specifications, OEM orders for business requirements, and special order items ordered specifically for your application have different return terms that will be specified in the order agreement or quotation.

Custom Product Returns

If custom products are defective or do not meet agreed specifications, they may be eligible for return, repair, or replacement. Please contact us to discuss custom product returns, and refer to the specific terms in your order agreement.

For information about our custom services, please visit our Custom Services page. For questions about custom product returns, please contact us directly.

7. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process to return the original product and place a new order for the desired product. We will process your return refund and new order separately.

For defective or incorrect products, we may offer replacement products at no additional cost instead of a refund, subject to product availability.

8. International Returns

International returns are accepted subject to the same return conditions and procedures. International customers are responsible for:

• Return shipping costs (unless return is due to our error, defective products, or incorrect products)
• Custom duties, taxes, or fees related to the return shipment
• Ensuring products meet all import/export requirements for return shipment

Please contact us before initiating an international return to receive return authorization and shipping instructions.

9. Product Specifications and Compatibility

It is your responsibility to ensure that products are suitable for your intended application before purchase. We provide comprehensive technical resources, including:

• Cooling Fan Selection Guide - Complete technical reference for fan selection and evaluation
• AC Cooling Fan Guide - Technical specifications and application guidance for AC fans
• DC Cooling Fan Guide - PWM control, voltage specifications, and DC fan applications
• EC Cooling Fan Guide - Energy efficiency and dual input capability for EC fans
• USB Cooling Fan Guide - USB power considerations and portable applications
• Window Ventilation Fan Guide - Installation and performance information
• Stove Blower Fan Guide - Performance characteristics and combustion applications

We are not responsible for returns due to product incompatibility with your application or system, unless the product does not meet stated specifications. For technical consultation, please contact us before placing an order.

10. Contact Us for Returns

For return requests, warranty claims, or questions about this policy, please contact us:

For general inquiries or technical support, please visit our Contact Us page. To review our terms of purchase, see our Terms and Conditions.